Below FAQ are some common concerns from our customers.
If you have other questions, please just send it to firstname.lastname@example.org
- Most FAQ
- Shipping Questions
- Tracking And Delivery Time
- Return And Exchange
If you have an issue or question that requires immediate assistance, you can email us and we will get back to you within 2-24 hours.
Yes. All of our products are available at the New Zealand warehouse. Your order will get dispatched from our NZ warehouse within 24 hours (except on public holidays).
We are offering Free shipping(Urban area only) when you order over $60.
Our Smart shipping tools will add free shipping to your orders.
A $5 Rural shipping fee applies with the rural address.
We will dispatch your order from our NZ warehouse within 24 hours (except on public holidays).
Mostly parcels get delivered within 2-3 working days based on the shipping line and the item size. For the Rural delivery address, it may take 4 to 5 working days for the delivery.
If there are any issues with your delivery, please contact us, we will help you to contact the courier support team and get this issue sorted.
Our smart shipping tool will automatically calculate the shipping cost based on your delivery address and the product's shipping cost when you process the checkout page.
(you find out the shipping cost under the shipping cost section on any product web page)
The shipping tool will detect your shipping address if it is a rural address According to the NZ POST official website information, the extra rural shipping fee may apply if you are using a rural address. A $5 Rural shipping fee applies with the Rural address for the "free shipping” offer if your delivery address is a rural address.
You can always change the shipping address to a non-rural address to avoid rural shipping fees.
When you added multiple products from our store-wide to your shopping cart. the shipping tool will only charge one highest full shipping fee and a small add-on shipping fee(combined shipping fees) for the rest of the order.
(the full shipping fees and add-on shipping fees may vary for each product, please check each product's shipping cost for more information)
E.g: if you have ordered 3 multiple products, the shipping cost will be $7(Non-rural area full shipping cost)+$0.5(add on shipping)+$0.5(add on shipping)=$8.
We are offering free shipping when you ordered over $60. Please remember to grab this offer each time when you order from us.
Tracking And Delivery Time
Yes. Please make sure you have left us the correct email address, our system will email you the tracking number once your order has been dispatched.
Yes. We are a New Zealand-registered company, and we will email you the tracking number with a GST invoice after your order has been dispatched.
We do our very best to ensure that your order(s) arrive to you in excellent condition.
If you do happen to receive any items that are damaged, please take photos of the damage, and reach out to our Customer Service Team. we will get this sorted from our end.
Please contact our customer support team if you still have not received the parcel after 7 working days since we dispatched it, we will help you to contact our courier support team and try our best to help you get this issue sorted.
If somehow your parcel got lost during the courier transit, we will arrange for a replacement order to be dispatched.
Unfortunately, we are unable to cover the cost or offer a replacement unit f your parcel has been delivered, but got stolen or lost. and the courier has given us proof of delivery, unfortunately, we are unable to cover this cost.
No. Please contact us with some photos or videos regarding the product issue, within its warranty period, is defective or damaged, it will be repaired or replaced at no further charge.
We can accept the following payment methods:
- Credit Card - Visa or Mastercard
- Debit Card – Visa or Mastercard
- NZ Bank Transfer
Please make sure your Email address is correct, our system will email you our NZ bank account details with the reference number.
We will dispatch your order as soon as the payment comes through, and our system will also email you the tracking number for this order.
Return And Exchange
Yes. The Rampant Cake & Party return policy lasts for 14 days. This means you have 14 days after receiving your item to request a return.
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
All returns must be returned in a re-saleable condition, ie. goods must be in unused condition, free from debris/fibers/animal hair, in original packaging with product manuals, instructions, and invoice included, and with all labels intact unless faulty. Please do not write directly onto the product packaging.
Refunds will be only offered if we are not able to fix the issue or if we can not offer a replacement. the shipping cost is not refundable.
Yes. We are happy to help you make the exchange, but please make sure the product is in a re-saleable condition, ie. goods must be in unused condition, free from debris/fibers/animal hair, in original packaging with product manuals, instructions, invoice included, and with all labels intact unless faulty. Please do not write directly onto the product packaging.
You will need to be responsible for the return and will pay for the return shipping cost.
We will take great care to ensure correct products are sent out as ordered.
In any instance where you have received incorrect items, please contact our support team with photos, and we will help to get this sorted.
Please note: Incorrect items must be returned in brand new/resellable condition for a resolution to be provided.
If the product you have received is faulty, please contact us with photos or videos regarding the issue.
We will arrange a replacement unit if needed.